Flat Rate Shipping ($15.40) is up to 5 KG, for anything over this weight we will inform you of the extra cost before shipping.
Otherwise post takes about 3 working days for cities 5 for country and 7-10 for the other side of the black stump.
Returns Policy
1. Unopened Products
As part of this commitment, Digital Best Buys go beyond our legal requirements, by offering a 14 day return policy for products returned in their original, unopened and undamaged packaging except those products sold on a "no return" basis.
A credit will be issued for the original purchase price of the product, less:
· Any associated freight costs and
· A re-stocking fee of 10% of the purchase price
A restocking fee of 20% will apply in some circumstances. Please refer to our full returns policy for further detail.
Where products are sold on a "no return" basis we will bring this to your attention. Examples of products sold on a "no return" basis include ex-demo, ex-rental, auction and clearance products, and licensed software.
The "no return" basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under a Digital Best Buys Extended Warranty, manufacturer's warranty or by law, the product will not be accepted for return.
2. Dead On Arrival, Damaged In Transit or Incorrectly Shipped
If your product is dead on arrival, damaged in transit or incorrectly shipped, contact our Customer Service staff immediately upon receipt of the product. They can arrange to collect the goods for return transit.
We will test all products returned as "Dead on Arrival" or "Damaged in Transit" within 7 working days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing.
If the product is defective or was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.
If you return a product claiming it was dead on arrival, damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you.
You will be charged a processing fee and any freight costs associated with the return.
3. Warranty
Faulty products need to be returned to the registered supplier in AUSTRALIA for repair/replacement under warranty. Phone us on 02 8003 3012 for instructions or contact the manufacturer directly. Note all returns on warranty are "return to base", i.e. are at the expense of the customer.
